These are the principles that guide how we work — with each other, with our clients, and within the communities we serve. They're not aspirational — they're operational.
Do what's right, no matter what. We do the right thing-even when no one's watching, even when it's inconvenient. Trust starts with us.
We're relentless about results. With grit, focus, and resourcefulness, we deliver what we promised-including the outcomes our customers didn't know they needed. We take full responsibility, no excuses.
Always improving: We stay curious, open, and humble so we can adapt quickly, improve constantly, and outgrow yesterday's limitations,
Joy flows from meaningful work. When we love what we do, we bring positivity to our team and joy to our clients. Loving the work fuels our culture-and it shows.
Respectful. Grounded. Present. We treat others with kindness and emotional intelligence. We listen before we speak and lead with care-even under pressure
Stay positive. Pivot quickly. When things change, we don't grumble-we find a way forward. We shift tactics without losing focus, turning challenges into momentum.
Client-centered, always. We meet the clients where they are and strive to make them successful. We don't label them or blame them-we serve them. Our job is to deliver what's right for their goals, not just what's best for us.
Asurtec’s Proven Process
Every engagement follows a clear, consistent approach — so you always know where you are, what comes next, and what to expect from us.
Discover
We deepen our understanding of your organization, systems, and goals to ensure we deliver what you have asked for.
Design
A clear and practical plan to move you forward.
Implement
Put the plan into action - efficiently, securely, and with minimal disruptions.
Support
Once solutions are active, we stand behind them.
Enhance
Review outcomes and look for new ways to add value.
They say it best
Asurtec is more than a vendor—they are a true partner to our primary care team. Responsive, community-minded, and reliable, they consistently deliver on their commitments. Whether it’s cybersecurity or day-to-day support, they anticipate our needs and guide us in making confident decisions that keep patient care running smoothly. I am pleased to recommend them to other clinics.
Steve Sheldrick
CEO, Queen Square Family Health Team
We have been working with Asurtec for many years and continue to be extremely satisfied with the level of service they provide.
Their team demonstrates a strong commitment to professionalism, reliability, and responsiveness—qualities that are essential in a healthcare environment where timely and secure access to technology is critical. Whether it's day-to-day IT support or more complex technical challenges, we can always count on them to deliver timely and effective solutions. We truly value our ongoing partnership with Asurtec and highly recommend their services.
Suzy Domanj
Executive Director, Woodbine FHT
We first met Asurtec at the OMGMA conference, and from the start, they have exceeded our expectations. They made an effort to really understand the Prescott Family Health Team's needs and collaborated with us to develop an IT plan that is both effective and budget-friendly. What impresses us most is their quick response and proactive approach. Whenever issues arise, they listen carefully and take prompt action to solve problems before they escalate. Their professionalism, adaptability, and sincere commitment to supporting our team have made them a vital partner in enhancing our operations. We highly recommend them! Thanks to the Asurtec team!
Dinny Matthew
Executive Director, Prescott FHT
Thank you so much, the Staff was friendly and knowledgeable.
Mohamed Hassan
Supportive Housing Worker, Houselink & Mainstay Community Housing
Thanks again Asurtec! You always come through with the best support!
Patty Letourneau
Houselink and Mainstay Community Housing
I am so happy about the Asurtec service. Every time I have a problem, I called in and Sarah or other staff help me a lot. Thank you for all the professional service.
Moe was the Technician who assisted me today. He was helpful and efficient. He knew exactly what the issue was and addressed it immediately. I had access within moments. Working with Moe has always been pleasant. Thanks Moe!
Carol Thames
Director of Support Services, Houselink & Mainstay
