Your technology. Professionally managed. We handle IT — you handle impact.
For over 10 years, we've worked alongside community health and social service organizations — and we know that IT shouldn't be your problem to solve. Our Managed IT Services are designed to take the full burden of technology off your plate, so your team can stay focused on the people you serve. Comprehensive, flexible, professional - built around your needs.
What This Service Is
Managed IT Services means one trusted partner handles everything — helpdesk, on-site support, cyber security, infrastructure, projects, MS 365 and strategic planning. Each plan provides unlimited support with no surprise fees: you pay a fixed monthly rate based only on the number of computers in your organization, the same amount every month no matter how much you use us. You will never hear "that's not included."
Fast, friendly remote support for day-to-day tech problems — available 365 days a year with no limits on tickets or hours used.
On-Site Help Desk Support
When a problem needs hands-on support, we come to you. Business hours, weekends, and holidays — no limits on visits.
Infrastructure & Network Monitoring
We proactively monitor your servers, firewalls, Wi-Fi, and connections around the clock — catching and resolving issues before they cause problems.
Enterprise Antivirus & Ransomware Protection
Advanced antivirus managed across every device in your organization — malware and ransomware blocked before they can do damage.
Microsoft 365 Management
Setup, configuration, and ongoing support for Outlook, Teams, SharePoint, and more — ensuring you're at your most efficient every day.
Secure Off-site Backup
Your servers, SharePoint, OneDrive, and mailboxes are automatically backed up off-site and protected from ransomware — files restored quickly if anything is ever lost.
IT Strategic Planning & System Design
Quarterly or annual planning sessions with your leadership, plus access to C-level advisors, to keep your technology aligned with your organization's strategic plan.
Monthly Cybersecurity Training
Live 90-minute sessions each month help your staff spot and avoid phishing, scams, and social engineering — your strongest line of defence is a well trained team.
IT Projects
MS 365 migrations, software rollouts, office moves — we manage every project professionally, using PMI processes, with no added cost and no surprises.
ALSO INCLUDED
Asset Reporting & Forecasting · Internet Domain & SSL Certificate Management · Email Phishing Testing · Data Center Virtual Servers · Data Cabling Installation
Expert management of your technology environment and deep knowledge of your business ensure your technology is reliable, secure, and perfectly aligned with your organization's strategic plan.
Budget with Confidence
Fixed monthly pricing that never varies with usage means no surprises for your finance team — just reliable IT budgets you can plan around, year after year.
A Partner Who's In It With You
We show up with grit, curiosity, and commitment — and we stay invested in your success for the long run.
Benefits You’ll See
When IT is in good hands, your whole organization runs better.
Less downtime and fewer disruptions to your day
Staff feel supported and can focus on their work
Stronger security and data protection across your organization
Perfect alignment between your technology and your organization's strategic objectives
Technology acts as an enabler and multiplier of your initiatives
Predictable costs and better budget forecasting
A trusted partner who knows your organization inside and out
