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Honest Feedback: What Our Clients Really Think About Our Helpdesk Support

Scott Trevithick
  • News
  • August 5th, 2024
IT Helpdesk support 7 days a week with Asurtec

Get reliable IT support 7 days a week with Asurtec. We value transparency—check out monthly client feedback and see how we’re committed to improving and delivering top-tier service.

Helpdesk Survey results

Last update : 5th of August 2024
Was your problem solved and did all your questions get addressed today?
Answered: 547 | Skipped: 1
Did you feel confident in your technician's ability to help you?
Answered: 545 | Skipped: 3
Do you feel the technician solved your problem promptly?
Answered: 545 | Skipped: 3
Overall, how did our service match your expectations?
Answered: 534 | Skipped: 14
4.2
Was there anything about our service that stood out for you?
Answered: 268 | Skipped: 280

The technician was very friendly and was very prompt with their service as I had asked for this to be done last minute, so that was appreciated

Thank you, everything was prompt and clear.

Response time was prompt. I am very grateful as always for his support. The Asurtec team truly exemplifies professionalism, execution to resolve issues promptly and or provide solutions. I am very grateful.

Minimum wait time and great professionalism

Very polite and efficient.

Amazing that the technician was able to come in so promptly (within an hour) of asking for support.

Your technical support team provided outstanding assistance, resolving my issue swiftly and professionally

Curious about our client feedback?

All our survey results are availble at all times on SurveyMonkey – click below to explore!
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Scott Trevithick

Co-founder and CEO of Asurtec, a technology solutions company dedicated to empowering not-for-profits to achieve their missions. We believe in leveraging technology and information strategically to maximize social impact. I am incredibly proud of the work we do to help these organizations thrive and fulfill their purpose.
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